Fuckingly angry!

Blogger was down for me just now, and I was waiting for it to return so that I can blog... Great, it is 12:30am.. do I need to wake up tmr? Yes I have to. Shit!.

Anyway. Met with a customer with an attitude problem this evening, just before work finish... What a perfect way to end a day.. This man insisted my fellow colleague and myself gave him inaccurate information and wants to lodge a complain to my boss... He asked for my boss extension number which I cant give of course! He thought I was trying to be evasive and trying to delay his complain...

Because I am at least 99% sure I didnt gave him the wrong information, I spoke to him with certainty when I called back to him, fulfilling his demands for a follow up. I told him I DIDNT GIVE ANY WRONG INFORMATION! Ok, so I didnt scream cos I am not allowed to do so the customers, even difficult ones. I told him as politely as I could that I provided the information as accurate as it was presented to me.

Prreasse ok!! I dont read 165 as 160... I mean, I am blurred and distracted in the sense as if figure is 156, i might read it as 165, or vice versa... that I will immediately admit my mistake... But it is not possible I mistake a **5 for a **0!

This customer even showed me his lack of morality and sense when he told me to be careful because if I had had been the one who made a mistake, I will get knock down by a vehicle on my way home from work... (which I didnt, I am safely home now, oh goodness gracious me, I must go to church soon!)

And to think of it, I might be feeling glad that he only cursed that I get knocked down. That might be the only word to come to his mind when he tried to curse me. Being as villainous as I can imagine anyone to be, I bet in his malay mother tongue he could think of more wicked ways I get slaughtered... Probably he is hoping I not only get knocked down, I should be ran over by a lorry, and be reversed (bumpity bump) over my corpse.




Anyway, customer isnt always right, but since they think they are, go ahead and live a deluded life.

And before you want to tell me I shouldnt say that of my customers, please ok, I am a consumer as well ok? I am a consumer/customer in some places as well ok? And I spend... But do I think I am the queen? I can! But I dont. Because I have no intention to live a deluded life! To all the people who treat staff who are granting you service as dust and dirt, remember this one thing:

One day there is always a possibility that you need to work this line... How many heart-warming life stories we read on the papers that there are highfliers who unfortunately got retrenched and have to 'downgrade' to a service job?

Note that I am NOT saying
1. service is a downgraded job (it is just the dirty job)
2. not all highfliers will be retrenched
3. not all the highfliers who are retrenched need to do the dirty job

nor am I implying
1. one day, you will have to do this dirty job I am doing

But, I say BUT! If one day you are in my shoes, remember how you once treated us service staff.. and do let me know where are you servicing at so that I can go nitpick on your service standards.

I will comment/and complain against you that
1. you dont smile (I only saw the hypocritical smirk)
2. you dont greet (if you do I will say you didnt do it with zest)
3. your attire is inappropriate (nevermind if it is an uniform)
4. you cant answer to my questions (when I asked you which year was it that Lincoln was elected as president)
5. you ignore me (when I was admiring my manicured nails while waiting for you to attend to my inquiry)

And you will explain, helplessly, to your supervisor, that the customer (me lah!) is trying to be difficult and hard to please. You will feel that you are on the losing end because your boss thinks that the customer is always right and want you to apologise to me. Because I refuse to accept your weak attempt to appease me, I demand material compensation, and your company have to give me some vouchers or free gifts so that I leave as a happy and satisfied customer and hopefully I will patronise again.

And you sit slumped in the time-out sofa in your 3metre x 3metre pantry and feels defeated.. you ask yourself: 'why is there such a bitch of a customer??!?!?!'


AND I TELL YOU WHY! Because this is all a vicious cycle. You are trampling on me now. One day I will be stepping all over your head... and if I unfortunately cant have the honour to do it on your head, I will look forward to thrash your child who might have to do a service job while waiting for 'o' level results like all of us do...

Of course, unless if you are damnit rich and can afford to let your child stay at home and not work for the rest of his/her life... or there is always chance that one day, he/she will be at my mercy.


Please bear that in mind if you are ever tempted to tarnish my means of livihood in future.



p/s::
*and I am disappointed to report when I rant my anger to someone outside my job, he told me I should expect and accept this all as part and parcel of the job... acceptance of difficult customer is something I grew, but having a customer who wished for my death is a different scenario all together, mind you.*

*I dont expect people outside my job to understand what I face at work because I cant imagine what goes on in your job as well. But with just that one line you said that I should expect and accept, whether it was intentional on your part or not, you make me feel you are another of those who looks down on service staff.*

*if you never meant it that way, I am sorry but in my despised little world, that is exactly how the message is carried accross to me*

Wow~! Gorgeous background!

I really have to compliment myself on the background photoshop work. Got a picture of butterfly off the web, and editted the shape and adjusted the colour to coincide with my green theme... Did I ever mentioned before that I love the colour green for some unknown reasons?

It is simply pretty and I prided myself for not losing my touch. For anyone who looks at this and thinks otherwise, I don't want to hear your negative comments, thank you very much.

And I know it is so pretty that you want to steal the artwork right? I knew it! =) But come on, unless you copied my whole page source, with my colour combinations for text and all, you are not going to have something as nice one lor. Just admit I'm good!

(but all the same, like I said I took a picture off the web.. if it looks like this picture is yours, let me know so tt I can give you the credit ok?)

What an arse!

He wanted to use the comp and expect tt I should give up my usage to him... Can someone explain to him the concept of "those who pay is king"... or in my case QUEEN?

I split the cost of comp with my younger bro, and I pay the monthly subscription fees of internet. On top of that I have to pay for maintanence stuff, such as cables, and batteries and the such... And when he wants to use the comp I am expected to fuck off? Whoa... I love such a concept man, maybe should turn the tables around, ask him to pay while I enjoy free access right?

Unsympathetic and brutally honest

Outline
A man went down to the mrt tracks to retrieve one side of his white sport shoe. After so when he tried to climb up again, he wasnt in time, and was unfortunately killed.

read the story
in english:
http://www.channelnewsasia.com/stories/singaporelocalnews/view/139269/1/.html

in chinese:
http://www.zaobao.com/sp/sp501_260305.html


(first posted in sgforums)

Call me unsympathetic, but the fiancee really deserved to be scolded.

I followed the report from lianhe zaobao. Seemingly when this man decided that he want to retrieve the shoe, neither of them knows whether how fast the train is going to arrive. This shoe is supposedly less than one yr old and one of this man's favourite.

When he decided tt he wants to retrieve it, she told him to go quickly because the train hasnt arrive yet.

She then said, after the accident, that there were many people standing at the platform (which I believe that was why they didnt realised of the train any earlier), And no body stopped the man from going down the tracks. If the fiancee herself feels it's ok for him to go down, how is it justified that later she said no one stopped the man.

And when he tried to climb back, she realised he was having some difficulties, so she shielded his head (hu4 zhe4 ta1 de4 tou2), and pulled his right arm in an attempt to assist man from climbing up.

If pulling at right arm, I'll naturally associate as she is using her left arm to pull at his right arm and using her right arm to shield his head.
Which is very qi guai, cos why do you need to shield his head when you should be tugging at him with both hands? And why left hand?(ok, shall take it as she is a left-hander)...

Ok, nvm, shall stop before I am branded as cruel.

The witch

Nah, not going to write a book review on the roald dahl's book, but hereby declare:

i've got a witch at home!

Oh what? U mean you already know? U mean she is a famous witch? Oh.. no problem then.

Splurging, yet again

Oh, so it's a public holiday huh? and I keep thinking today is a sat...

Anyway, had planned to go out with michelle today, and itinerary includes watching THE EYE 10, then shopping at orchard.

Plan of events as follow:
09:00 get up, get ready (staying over at her hse last night)
11:00 klunch
14:00 finish, k-ing, go for movie THE EYE 10 on my free gv movie passes.
17:00 expect to reach orchard
-tangs
-far east
-taka
20:00 reach home in time to watch kxll


But of course lor, nothing ever goes according to plans one la... Very expected of me to break all the properly-designed itinerary.


First, because spent whole of last night killing virus/spyware on michelle's comp, and blogging, and neopets-ing, and sgforums-ing, and yahoo auction-ing... As well as checking my own email and sending out resume for michelle.... ended up sleeping at ard 4am...

Ok I know I am beginning to sound like my usual denial mode, but really lor, cos do too much things last night, so didnt manage to wake up in time. So ended up missing klunch.. which is ok cos we just sang last sat for 5 hours.

Went to tiong bahru for the show. heard it wasnt very scary, but nonetheless quite exciting abt using my free movie passes courtesy of my company. Show to start at 2:35pm in theatre 3, and michelle and myself are already seated by 2:20 and are about to doze off to sleep.

More people arrived, late, and this one woman sat down in the seat beside mine. She was alone, dressed like she decided on watching this show while waiting for child's kindergarten class to be dismissed in 2 hours time... Was stressed in 3/4 denim jeans, some undistinguishable-coloured long sleeve blouse, huge bag, and flats.

Throughout the show, she crossed her legs and her stupid shoe keeps brushing my jeans, something which I hate... I personally cant stand it when someone's shoe brushed/touched me... Cos shoes are in contact with the ground, and the ground is dirty, period. Then suddenly I whiffed a pungent smell..

Thought deep inside me, hoping the person behind me, a 20-something-guy (something I found out later), is not kicking at my hay (yes, mine is hay) with his sole that went thru the exciting life of stepping in soil/excrement/snot/split/dropped food/etc...

... but it wasnt him, the smell came from the woman beside me! and she stinks! I dont know if it was her feet that stinks or was it because she just returned from some stink-inducing-mission.

To be cont'

Cont' (12:43pm 26mar)
Was saying, the woman really stinks. it doesnt smell like sweat, like most people smell, nor is she reeking of toilet purfume..she is plain stinky.

L08 L09 L10 L11 L12 L13 (wall)
M08 M09 M10 M11 M12 M13 (wall)

L08/L09/L10 were occupied by three young kids who wouldnt stop fidgeting, michelle at L11, myself at L12, stinko at L13

M10/M11 by a couple, 28ish 29ish kind... female part of the couple sits behind michelle, M12 seats a man in his twenties (as michelle informed).

Like I mentioned last night, the guy was sitting behind me and to give him credit (since I know he didnt kick my head), he is one of the nicest cinema co-watchers you can have... He doesnt eat anything (I was chewing mentos really loudly), not even hp vibrations, doesnt talk (maybe he is alone?), etc etc... perfect bei hou ling. =P

The stinko was sitting with me on her left and a wall on her right... granted tt it was end the brim of the screen, so she might not have a good view, but under normal sane circumstances, no one will move within another's circle of comfort, esp when we dunno each other.

But she did.

She was leaning/spilling over to my seat, and I have to dodge her! Hey, the seat is worth $8.50 yday hor, *nvm my movie pass is free*, why do I have to give up 20% to her leh? qi guai!

As I was wrapped in my shawl, I had to mari kita the shawl down my left neck/shoulder so that I need not involve the movement of raising the shawl over my shoulder and head as I usually do. I was afraid any stink would cring onto my shawl and I would have to burn it eventually to avoid epidemic from spreading.. I am be showing my ignorant front here, but I’m sure everyone knows how smell lingers... aww..

But at least I only have one problem on my right. Michelle was having it worse. She had fidgeting kids to her left, and a witch of a woman in the M11 seat was having a wonderful time causing tremor to michelle's seat. Not sure if she is purely shaking her legs, or is she having spasms and her legs kept slamming into the back of michelle's seat.

Being the bitches michelle and myself are, we turned ard and gave the woman a good stare. And when the show ended, I nudged michelle and sd in a deliberated loud whisper: "see how the woman sits so close!" Weirdly enough, M10/M11 left quickly enough, L08/L09/L10 made exit real fast, cos nian qing ren usually moves ard fast (ok, that is a stereotype)... But species L13 doesn’t sound like she is bothered. She is not like pretending, more like doesn’t realised we are talking abt her...

Tt's sad... being stinky, and insensitive.


Ok, anyway, went to tangs next intending to spend my $150 voucher, courtesy of my company too. Everything there is so ex and so out of my usual means. So with michelle's suggestion, I’ve decided to save the voucher until June, when I will buy a digital cam and go take pictures on my currently-decided-and-planned taiwan trip. Make perfect sense too!

Other purchases of the day include a blouse from john little at $7.65, za fountation/refill set at $32.90, a mirror at $4.. rest was spent on food and taxi fare.

Michelle the bai jin nuu spend $315 on a mont blanc cuff link. She was deciding between two... actually had her heart set on one but was considering my opinion as well. The saleslady intervened with a smart comment. Said the one michelle is buying looks good even from afar and the one I choose looks like a piece of metal only, nothing more.

Oooi... you wont say the same if I am the one paying right? Dont pretend I dunno you are trying to convince michelle in parting with her money quickly. Tt is your only motive right? finishing the sale quickly so tt you can attend to someone else. Guo fen.

Address pls?

Finally touched the comp after a long day of rushing and hassling around work... And yah, visiting to a patient , who happens to be my cousin who injured himself in reservist.

Was asking for ward at the front desk and the woman sitting there, obviously startled when I approached, seemed not to know how to use the system in front of her.

Yah I do know I shouldnt be so unforgiving, but I seriously thought she is really just sitting there and answering random telephone calls about directions to the hospital only lor... I must be the first person in ages to ever ask to check a patient's ward number.

She was fumbling with words to respond to my query, and asked for patient's ic number.. I mean it makes sense to ask tt but seriously how many people knows other's ic number by heart leh?

Qi guai!

So gave her full name of patient, and gender. And while she obviously have only one return, (dont ask me how I know, I just do ok?), she wants me to provide address of patient...


Imagine:

One day a colleague of yours is hospitalised. You don't want to go but still, because you have to maintain the facade as being a caring/thoughtful/warm-hearted/whatever co-worker you decide to pay a visit despite you have facials and eye-brow shaping sessions to show up for.

Being non-sociable as you always are, you forgot to ask for ward number and don't have any colleagues' contact number by hand.

You went up to the front desk to make an enquiry, let's say for a pretty unique name like 'Purple Chan'. The lady manning the system reluctantly pushed the mouse around to deactivate the screen saver, and ask for the ic number...

You tell her you dont have it, and only know patient's name as purple chan, while being secretly in glee that it is (un)fortunate your colleague has such a weird name.... The lady barge into your secret joke and ask for full name, or provide address, or father's name, or last school studied in, name of flea on house pet, or whatever crap..

Ok, I exaggerated on tt one.

But it is absolutely brainless. pls don't ask questions that no one but the patient himself/herself knows, ok, and not forgetting the ever-biased-beyond-belief granny will know. who else can answer the questions leh?

I mean even my mother cant remember my ic number by heart (all I need is to prompt her the 7 numerals and she will come up with the last alphabet correctly).

Aiyah, but shuan le la... I am in service myself, I always remind myself (and forget later on), tt I must be extra nice to fellow service staff. so with this entire passage of ranting, I shall forget abt this incident until a later date, which might be tmr. =p


And and and!!
Before I forget, happy birthday to jasper aka fu2-ye2... this old man is 23 as of today. I simply love it when there are people older than me. ok. not older by much, just a few months, but well well, being in denial is my hobby anyway.

Extensively long tail...

Working in the service line really opens up eyes up to the real world. The ugly world.

I guess it must have been because I'd always been in denial of ugly behaviour, so I seldom understand/allow myself to understand how selfish and ugly mind works.

Day after day, minute after minute, I am facing with spiteful customers on the job whose life-long mission must be to make my life worse than it already is, if tt is possible.


I always prided myself for being nice and accommodating to others, irregardless whether they are friends, colleagues or whichever random person I meet on the streets. But recently, ever since I started on this job, I realised I've become as spiteful. I am less generous when people offend me, and I'm known for having an extra long tail wasting walking space on the floor, and people keep stomping on it.


I'm inept in handling my anger and frustrations and all I want to is to thrash out at the first person who crossed my path.

I'm less chivalrous to people whom I once find indispensable. Once upon a time, there are a few people whom I immediately associate as friends/hao peng you.

I love to be around them, and it seemed, back then, that they must be present to make my life a fulfilling and joyful one. Now I see them without their glow, and am scathing with my words which I am describing them in the deep of my heart.

Sigh. What is becoming of me?

knn

Templates messed up, sigh. Hope with this post it is rectified.

Dulan lar

Goddamn slacker

Sibei buay tahan wo leh, so seldom got a day off I choose to spend the day slacking at home, (nevermind about lunch). I mean, slacking is my fav hobby but well well well, splurging down to my last cent is supposed to top my list for favourite activity what!

And so what did I do at home leh? Sleep till 10plus, which is a godsend, cos I love to sleep. And why is it my fav activities all starts with the stupid 's' leh? sleep la, slack la, splurge la, sing la and ... dunno la, can’t think of others at the time being.

Anyway, as I digressed, I was saying I slept till 10plus, which then I carried out the most ridiculous auntie behaviour, I washed clothes... Now, come call me the perfect xian qi liang mu ok.. hmm, maybe not really so, cos I only washed my own clothes, but wha liao, what do the world want from me? At least I am not bringing all my laundry to the laundry shop leh! All I did was to dump them into the washing machine.

Then leh, lunch.

Then leh, hang out clothes to dry.

In between all these I was surfing net and reading emails. was reading this beauty tip which I kicked myself for. It read: apply a coat of non-waterproof mascara, then apply another coat of water-proof layer. This is supposed to be working both ways... mascara will not be smearing your eyes thru the days but easy to remove at the end of day, where you need not unplant your eyelashes to get the mess out of the hair...

And I must only see this email one day after I tore out eyelashes. Whose? Mine... Thank you very much

Arrg!

Yah, and that's me!

Not sure if I should be starting another blog when I already have one, but arrgg, just to hell with it, why is it tt I am always worrying excessively?

What is the stupid problem of having two blogs? I need space for my multi-conflicting-personalities to grow!

Weird? And tt's me!