Fuckingly angry!

Blogger was down for me just now, and I was waiting for it to return so that I can blog... Great, it is 12:30am.. do I need to wake up tmr? Yes I have to. Shit!.

Anyway. Met with a customer with an attitude problem this evening, just before work finish... What a perfect way to end a day.. This man insisted my fellow colleague and myself gave him inaccurate information and wants to lodge a complain to my boss... He asked for my boss extension number which I cant give of course! He thought I was trying to be evasive and trying to delay his complain...

Because I am at least 99% sure I didnt gave him the wrong information, I spoke to him with certainty when I called back to him, fulfilling his demands for a follow up. I told him I DIDNT GIVE ANY WRONG INFORMATION! Ok, so I didnt scream cos I am not allowed to do so the customers, even difficult ones. I told him as politely as I could that I provided the information as accurate as it was presented to me.

Prreasse ok!! I dont read 165 as 160... I mean, I am blurred and distracted in the sense as if figure is 156, i might read it as 165, or vice versa... that I will immediately admit my mistake... But it is not possible I mistake a **5 for a **0!

This customer even showed me his lack of morality and sense when he told me to be careful because if I had had been the one who made a mistake, I will get knock down by a vehicle on my way home from work... (which I didnt, I am safely home now, oh goodness gracious me, I must go to church soon!)

And to think of it, I might be feeling glad that he only cursed that I get knocked down. That might be the only word to come to his mind when he tried to curse me. Being as villainous as I can imagine anyone to be, I bet in his malay mother tongue he could think of more wicked ways I get slaughtered... Probably he is hoping I not only get knocked down, I should be ran over by a lorry, and be reversed (bumpity bump) over my corpse.




Anyway, customer isnt always right, but since they think they are, go ahead and live a deluded life.

And before you want to tell me I shouldnt say that of my customers, please ok, I am a consumer as well ok? I am a consumer/customer in some places as well ok? And I spend... But do I think I am the queen? I can! But I dont. Because I have no intention to live a deluded life! To all the people who treat staff who are granting you service as dust and dirt, remember this one thing:

One day there is always a possibility that you need to work this line... How many heart-warming life stories we read on the papers that there are highfliers who unfortunately got retrenched and have to 'downgrade' to a service job?

Note that I am NOT saying
1. service is a downgraded job (it is just the dirty job)
2. not all highfliers will be retrenched
3. not all the highfliers who are retrenched need to do the dirty job

nor am I implying
1. one day, you will have to do this dirty job I am doing

But, I say BUT! If one day you are in my shoes, remember how you once treated us service staff.. and do let me know where are you servicing at so that I can go nitpick on your service standards.

I will comment/and complain against you that
1. you dont smile (I only saw the hypocritical smirk)
2. you dont greet (if you do I will say you didnt do it with zest)
3. your attire is inappropriate (nevermind if it is an uniform)
4. you cant answer to my questions (when I asked you which year was it that Lincoln was elected as president)
5. you ignore me (when I was admiring my manicured nails while waiting for you to attend to my inquiry)

And you will explain, helplessly, to your supervisor, that the customer (me lah!) is trying to be difficult and hard to please. You will feel that you are on the losing end because your boss thinks that the customer is always right and want you to apologise to me. Because I refuse to accept your weak attempt to appease me, I demand material compensation, and your company have to give me some vouchers or free gifts so that I leave as a happy and satisfied customer and hopefully I will patronise again.

And you sit slumped in the time-out sofa in your 3metre x 3metre pantry and feels defeated.. you ask yourself: 'why is there such a bitch of a customer??!?!?!'


AND I TELL YOU WHY! Because this is all a vicious cycle. You are trampling on me now. One day I will be stepping all over your head... and if I unfortunately cant have the honour to do it on your head, I will look forward to thrash your child who might have to do a service job while waiting for 'o' level results like all of us do...

Of course, unless if you are damnit rich and can afford to let your child stay at home and not work for the rest of his/her life... or there is always chance that one day, he/she will be at my mercy.


Please bear that in mind if you are ever tempted to tarnish my means of livihood in future.



p/s::
*and I am disappointed to report when I rant my anger to someone outside my job, he told me I should expect and accept this all as part and parcel of the job... acceptance of difficult customer is something I grew, but having a customer who wished for my death is a different scenario all together, mind you.*

*I dont expect people outside my job to understand what I face at work because I cant imagine what goes on in your job as well. But with just that one line you said that I should expect and accept, whether it was intentional on your part or not, you make me feel you are another of those who looks down on service staff.*

*if you never meant it that way, I am sorry but in my despised little world, that is exactly how the message is carried accross to me*