Senior always call me the kwai lan designer.
Ok, I call myself that often enough too.
I am basically nice to my vendors, but I have very little patience for people who dont put in enough effort/too rude/too proud, and people whom I had a long standing vengeance.
Just today, I needed to call a vendor, whom provided a quotation for me via a contractor. I originally didnt need to call the vendor, as the contractor should be liaising all sub-contractors and vendors for me, but due to a change in plans, my boss got me to call this system furniture company.
I called back the same sales person whom my contractor spoke to, but she was on leave, and her colleague (lets just call her S) took my call. I explained my purpose, and requested she check for me on the account status.
3 hours later, since there's no response from her, I called her again, asking her what is the status. She didnt answer the call, but because I need an answer quick, I decided to call my own friend, who is in the company.
My friend promised to meet me tomorrow to help me solve the problem, then S reverted, asking me why I called. With exasperation, I asked her if she recall I am waiting for a set of answers from her?
S paused, and then said she cannot give me the answers because she lacked information, and she had more to check with me. My irritation ballooned as I dont see how she cannot call me, if she need more information. She is just merely sitting on it!!!!
That angers me.
I told her point blank, that I spoke to my friend, and she is more than willing to help, and this S, she actually had the cheek to cry foul and lecture me that I cannot pass accounts to another sales person on whim.
As though I care.
The story goes on for the whole afternoon, with me being more frustrated by the minute, no thanks to S. In the end, I am so annoyed that I fired an angry email to the boss of this system furniture company, complaining about S.
(Hallo hallo, I was very diplomatic in my choice of words in the email already ok!! I could add another 50% of viciousness into my email easily. Hah!)
Yes, I agree I can be magnanimous, and not be bothered with her. But I cannot! I am supremely angered, and I must do something in defense!
Ok lor, kwai lan lor.. Who cares.
Tuesday, April 08, 2008
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